Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.
Online Statistical Calculators for Acceptance Sampling and Quality Control
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for.
Peter F. Drucker
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Philip Crosby